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Terms and Conditions / Refund and Cancellation Policy

Online Covid testing is an online screening facility and online transaction via credit card, which is made to assist the patients to quickly register and pay instantly for the service. It will also help the patient to avoid long queues of registration.

It is a new online service provided by Al Sharq Hospital with carefully drafted terms and condition and refund policy.

Terms & Conditions.

These Terms and Conditions may be amended and changed by Al Sharq Hospital key management team from time to time at our sole discretion. Upon amendment, we will place a notice on our homepage. Please periodically review the latest version of these Terms and Conditions. By continuing to use the Al Sharq Hospital website subsequent to Al Sharq Hospital making available an amended version of these Terms and Conditions, you thereby acknowledge, agree, and consent to such amendment.

This Terms and Conditions are applicable to only services purchased from the Al Sharq Hospital website.

The customer/patient agrees to not make any public statements that assert or imply any relationship with Al Sharq Hospital, unless you have Al Sharq Hospital prior written approval.

Al Sharq Hospital, reserves the right in its discretion to change without prior warning or notice any information or material contained on the Al Sharq Hospital website and the Terms and Conditions under which the Services are used.

Refund & Cancellation process:

Incase online registration is cancelled / delayed or rescheduled by the concerned authorities of Al Sharq Hospital due to any reason, we will attempt to contact you and you may book new appointment as per your convenience or visit a hospital in for new booking. You can route your details on this email address also contact.shf@fng.ae

If any payment due to be refunded with respect to online Covid-19 PCR test registration, it will be initiated only after the same is duly approved by the competent authority of the hospital to issue the refund and in accordance with the applicable hospital policy.

The refund process will be initiated once after confirmation that services has not been provided to the patient or cancelled by the patient. Refund claim received from the application will be processed after approval from the competent authority of the Al Sharq Hospital

All bank processing charges of credit card / software vendor in the event of refund due to cancellation of the service by patient will be deducted from the refund of the payee.

Refund will be done through original mode of payment, the amount to be refunded will not be inclusive of discount thus you will be refunded only for the amount you are charged.

Refund will be done incase if the service amount has been paid fully but the patient didn’t consume or reschedule the service within 30 days of the registration and credited service amount. After 30 days the service will stand as cancelled and process of cancellation and return of payment will start.

Upon receipt of a valid cancellation of the online Covid-19 PCR testing service, we will refund the money the way the payment was received. Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account/accountholder’s bank account as that is managed by the Cardholder’s issuing bank.

You will be provided with refund reference number for further communication.

The refund amount shall be processed within 15 business working days from the date of the cancellation, subject to all terms and conditions being met successfully.

The above-mentioned cancellation process and refund processing time may vary under special circumstances (such as holidays, strikes, bank delays etc) and the organization cannot be held liable for the delay.

No refunds/cancellation requests shall be entertained in case of payment against Services received.

No refund will be given for partially utilized services at any time.

No refund before 15 days after cancellation of services if not consumed.